Terms of Service

Volto provides software for configuring and operating AI Workers that assist with communications, customer service, campaigns, data processing and connected workflows.

Some features depend on third-party services, including Meta and WhatsApp, Amazon Web Services, Vercel, OpenAI, Anthropic and other services selected or connected by the customer. Their availability and separate terms may affect the Service.

We may improve, modify or discontinue features to maintain security, legal compliance, platform compatibility or service quality.

You must provide accurate, current and complete account and business information.

You are responsible for protecting credentials, restricting account access and promptly notifying Volto of suspected unauthorized access.

If you use Volto for an organization, you represent that you have authority to bind that organization and to connect and manage the accounts, phone numbers, data and systems you provide.

When using Meta or WhatsApp features, you must comply with the Meta Platform Terms, the WhatsApp Business Messaging Policy, the WhatsApp Business Terms, applicable messaging guidelines, commerce policies and technical documentation, as updated by Meta or WhatsApp.

You may connect only WhatsApp Business Accounts, business phone numbers and other Meta assets that you own or are expressly authorized to manage. You authorize Volto to process the permissions and Platform Data needed to provide the requested integration.

AI Workers can produce incomplete, inaccurate or unexpected outputs. Volto does not guarantee that generated content is correct, complete or suitable for a particular decision.

You are responsible for appropriate human oversight, testing and review of AI behavior and outputs, particularly before sending communications or taking actions that affect another person.

Do not rely on the Service as the sole basis for medical, legal, financial, employment, credit or other high-impact decisions.

Paid plans are billed according to the order, proposal or plan accepted by the customer. Charges may include fixed subscriptions and usage-based components.

Recurring subscriptions renew automatically for the applicable billing period unless canceled before renewal.

Except where required by law or expressly stated in writing, payments are non-refundable and unused service periods or usage are not credited.

Prices exclude applicable taxes, duties and government charges, which are the customer's responsibility.

You retain ownership of the data, files, instructions and other content you provide to the Service.

You grant Volto a limited, worldwide license to host, copy, transmit and process that content solely as needed to provide, secure and support the Service and fulfill your instructions.

Our processing of personal data is described in the Privacy Policy. You remain responsible for your own privacy notices and legal obligations to end users.

Volto and its licensors retain all rights in the Service, software, workflows, designs, trademarks and documentation, excluding customer data.

Subject to applicable law, third-party terms and payment of applicable fees, Volto assigns to the customer any rights Volto may hold in outputs generated specifically for that customer.

If you provide feedback, Volto may use it without restriction or compensation, provided it does not identify you or disclose confidential customer data.

Volto may suspend access to protect the Service or users, prevent unlawful activity, address non-payment or investigate a material breach of these Terms.

Access to Meta or WhatsApp features may be limited or terminated by Meta or WhatsApp. Volto does not control their review, quality or enforcement decisions.

Upon termination, your right to use the Service ends. Provisions concerning payments, ownership, confidentiality, liability, indemnification and disputes survive as applicable.

To the extent permitted by law, the Service is provided as is and as available, without implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Volto is not liable for indirect, incidental, special, punitive or consequential damages, loss of profits, loss of data or interruption arising from the Service or third-party platforms.

To the maximum extent permitted by law, Volto's aggregate liability arising from the Service will not exceed the fees paid by the customer to Volto during the 12 months before the event giving rise to the claim.

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules.

To the extent enforceable under applicable law, disputes will be resolved by binding arbitration in Albuquerque, New Mexico, on an individual basis. Nothing prevents either party from seeking urgent injunctive relief or using a court where arbitration cannot lawfully be required.