Ticket management
Agents collect information, classify cases by priority and category, create structured records, assign the right specialist and follow through to resolution.
VOLTOCUSTOMER SERVICE
Improve your customers’ experience
Immediate, personal and consistent attention for every customer, without limits on hours or operational capacity.
Booked! A technician will arrive tomorrow at 8:30.
Your package is on its way and will arrive tomorrow.
Done! Your refund will arrive in a few minutes.
- 01
The agent receives the inquiry.
WhatsApp - 02
Verifies the customer’s identity.
HubSpot - 03
Checks the order status and updates the case.
Odoo
More consistent and personalized customer service
Handle large volumes of inquiries with consistent quality, shorter waits and the right attention when each customer needs it.
TextVoice
+5kcalls managed in 30 days for a customer.
70%of a company’s tickets are managed by Volto agents.
Guided problem resolution
Agents diagnose and resolve issues using your procedures. They gather information, guide customers step by step and involve specialists when needed.
Order tracking
Access real-time order, delivery and service information to answer customers immediately. Agents communicate status and next steps without requiring your team.
Intelligent escalation
Not every conversation needs human intervention. Agents identify when they can resolve a request autonomously and when a specialist needs to be involved.
Every handoff includes the full conversation context, so customers do not have to explain their situation again.
Connected to your business
Work with your existing CRM and systems. Connect processes, centralize information and keep channels synchronized.
Multilingual
Communicate in multiple languages, with voices and regional accents adapted to each market.
Multichannel communication
Manage WhatsApp, email, Instagram, phone calls and more. Keep every conversation together with its full context and history.
24/7 service
Answer, act and follow up at any time, even across many simultaneous conversations.
Always active
Local and international numbers
Connect through local or international numbers for a familiar, trustworthy experience.
+34+54 11+1 240
See how audits bring visibility and insights to every human and AI conversation.
ExploreHourly demand
Weekly demand and contact patterns across inbound and outbound calls.
Inbound demand by hour
When customers call most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Outbound calls by hour
When outbound calls are placed most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Shared intelligence
Patterns and actions learned across inbound and outbound conversations.
Top conversation topics
149calls evaluated by AI
Conversation sentiment
- Positive10
- Neutral117
- Negative22
Conversation quality
Conversation score3.2/10
Resolution score2.4/10
Score distribution across evaluated calls
WhatsApp follow-ups
How often an inbound or outbound phone conversation continued through WhatsApp.
Inbound0Templates sent successfully
Outbound4Templates sent successfully